Frequently Asked Questions

Everything you need to know about shopping with TNS.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days for delivery.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

TNS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How do I contact customer support?

Our support team is available via email at support@tns-retail.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.